Smooth your bills and save for any higher ones.
Keep power bills predictable by rounding up to an amount of your choice, and stash some cash for higher bills at the same time.
How it works
When you set up your Bill Smoother, you’ll choose an amount that you’d like to round your power bills up to. When your power bills are lower than your chosen amount, the difference will top up your Bill Smoother credit and, over time, build up a stash of cash that you can put towards any higher-than-usual bills. Keep track of Bill Smoother in your Flick app or Dashboard.
1. Set up Bill Smoother
Decide how much you want to round your bills up to, and the amount at which you want us to use money from your Bill Smoother credit to help pay your bill (to keep things super simple you can choose to make these amounts the same - it’s totally up to you). You can edit your settings whenever you want.
2. See your Flick bill
We’ll send you your normal bill on a Tuesday, and take a payment on Thursday. But what we take, and from where, depends on how you've set up your Bill Smoother. The choice is all yours.
3. Watch Bill Smoother do its thing
When you get your bill, here’s what can happen:
If your bill costs less than the amount you’ve chosen to round up to at each bill, the difference goes into your Bill Smoother credit.
If your power bill’s more than this amount, but less than what you’ve chosen for when you want us to use money from your Bill Smoother credit, we’ll take the difference from your chosen payment method.
If your power bill’s higher than the amount you’ve chosen for when you want us to use money from your Bill Smoother credit, then we’ll use the balance of that to pay the difference.
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Award-winning Customer Service
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How do I open a Bill Smoother account?
Go to the Bill Smoother tab in your dashboard, or the account tab in your Flick mobile app and click 'Get a Flick Bill Smoother'. After you set a minimum payment and a "When to use Bill Smoother" amount, your Bill Smoother account will be activated for the next week starting on a Monday.
Can I add a lump sum to Bill Smoother?
The way to do this is to add how much you want to put in to your minimum payment, and then change it back.
So if your minimum payment is $30 and you want to add $100, then make your minimum payment $130 for one week (before Sunday) and then change it back after the payment is taken on Thursday (but before Sunday).
What do I do if I want to use my Bill Smoother balance up?
If you want to run your balance down quickly, then set your "When to use Bill Smoother" amount to $0 and we'll take the full amount of your next bill out of your Volt.
Remember though, using our Bill Smoother feature gives you a stash to take the edge off the occasional high bill, so if you deliberately run it down, you won't have that option anymore.
Will I ever pay more than my minimum payment?
Possibly, it depends how you set your Bill Smoother up. Remember, you have all the control!
Here are the things that could happen...
If your bill is lower than your minimum payment
Then the difference between your bill and your payment goes into your Bill Smoother.
If your bill is higher than your minimum payment, but less than your "When to use Bill Smoother" amount
Then we deduct the total bill from your bank account/credit card.
If your bill is higher than your "When to use Bill Smoother" amount
Then the amount up to your "When to use Bill Smoother" amount will be deducted from your bank account/credit card, and the amount above your "When to use Bill Smoother" amount will come out of your Bill Smoother account.
If your bill is higher than your "When to use Bill Smoother" amount but there isn’t enough in your Bill Smoother account to cover it
Then the amount up to your "When to use Bill Smoother" amount will be deducted from your bank account/credit card, your Bill Smoother account will be emptied, and any outstanding balance will be deducted from your bank account/credit card.
Can I pause my minimum payment?
When your Bill Smoother account is paused, you’ll go back to paying the same amount as your bill on Thursday.
If your bill is more than your "When to use Bill Smoother" amount, the amount above it will come from your Bill Smoother account until your credit is used up.
When you reactivate your Bill Smoother account, your minimum payment will start again on the next Thursday cycle.
Remember you can always reduce the amount of your minimum payment if you find you're paying too much or need to reduce your outgoings.
Is there a limit to how much I can have in my Bill Smoother?
You can have up to $500 in your Bill Smoother account. If you reach this threshold, we'll automatically stop your contributions.
Can I get my credit back?
We will look at your debt balance, the timing of upcoming bills, and how much is in your Volt, to make a plan with you.
If you are leaving Flick, any possible refund will be processed after your final bill is calculated.
Check out the Terms & Conditions of Bill Smoother for more details.