We're here for you
Get in touch by filling out the form below and we’ll get back to you as soon as possible.
If you're a customer and need to change your payment details, or billing frequency, or let us know you're moving house, you can update these on your account in your dashboard.
You can also check out our Help Centre - we might have already answered your question. If you would prefer to talk to someone give us a call on 0800 435 425.
Office hours
Monday to Friday 8am - 6pm
Saturday 8am - 4:30pm (email only)
Get a bill comparison
Wanna see how Flick stacks up against your current power bill? Request a bill comparison to see what you could be paying with Flick.
Media Enquiries
Got a media query about Flick or the electricity industry in Aotearoa? Please contact our Chief Marketing Officer, Neisha Ashaye at neisha.ashaye@flickelectric.co.nz.
Disputes
Do you have a dispute with Flick? You can contact our team on 0800 435 425 or email complaints@flickelectric.co.nz.
If you're overseas, you can call us on +64 3 288 1288.
Flick is a member of the complaints resolution scheme operated by Utilities Disputes Limited. If for some reason we can't resolve your complaint or problem within 20 working days you can take your complaint to Utilities Disputes, who provide a free independent complaints resolution service. Email them at Utilities Disputes Limited.
Powerswitch
Powerswitch is a price comparison website which helps consumers to choose energy plans. This is operated by Consumer NZ. You can visit their website through powerswitch.org.nz.