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Contact us

We're here for you 7 days a week

Firstly, check out our Help Centre - we might have already answered your question. If you can't find what you're looking for, the best way to get in touch is to fill out the contact form below. If you would prefer to talk to someone give us a call on 0800 435 425.

Office hours

Monday to Wednesday 8am - 8pm Thursday & Friday 8am - 4:30pm Saturday & Sunday 8:30pm - 5pm


Do you have a dispute with Flick? You can contact our team on 0800 435 425 or email complaints@flickelectric.co.nz. If you're overseas, you can call us on +64 3 288 1288.

Flick is a member of the complaints resolution scheme operated by Utilities Disputes Limited. If for some reason we can't resolve your complaint or problem within 20 working days you can take your complaint to Utilities Disputes, who provide a free independent complaints resolution service. Email them at Utilities Disputes Limited.


Powerswitch is a price comparison website which helps consumers to choose energy plans. This is operated by Consumer NZ.  You can visit their website through powerswitch.org.nz.