We're adjusting our Customer team phone hours: from Thursday 20 June you’ll be able to reach us between 9:00am – 4:30pm Monday to Friday. Outside these times, head to the Accounts tab of your app and dashboard for self-service, or you can continue to email us with any queries.

Contact us

Our wait times are currently higher than normal

We're experiencing above-average call and email volumes to our Customer Team, with longer wait times than usual.

If you’re a customer and need to change your payment details, billing frequency, or let us know you’re moving house, you can update these on your account by logging in to your customer dashboard.

If you'd like to join Flick, compare a bill or get prices from us, head to our Pricing & Plans page.

You can also check out our Help Centre - we might have already answered your question. If you'd prefer to talk to someone, call us on 0800 435 425 or +64 3 288 1288 if you're overseas.


New office hours

9:00am – 4:30pm Monday to Friday

Get a bill comparison

Wanna see how Flick stacks up against your current power bill? Request a bill comparison to see what you could be paying with Flick.

Media Enquiries

Got a media query about Flick or the electricity industry in Aotearoa? Please contact our Chief Marketing Officer, Neisha Ashaye at neisha.ashaye@flickelectric.co.nz.

Disputes

If you have a dispute with Flick, contact our team by email at complaints@flickelectric.co.nz, or phone us on 0800 435 425 (if you're overseas call +64 3 288 1288).

Flick is a member of the complaints resolution scheme operated by Utilities Disputes Limited. If for some reason we can't resolve your complaint or problem within 20 working days you can take your complaint to Utilities Disputes, who provide a free independent complaints resolution service. Contact them through this form or by phone on 0800 22 33 40.

Powerswitch

Powerswitch is a price comparison website that helps consumers to choose energy plans. This is operated by Consumer NZ.  You can visit their website through powerswitch.org.nz.