We’re pressing pause on new sign-ups for now to focus on our existing Flicksters. Learn more

Contact us

We're here for you

Firstly, check out our Help Centre - we might have already answered your question. If you can't find what you're looking for, the best way to get in touch is to fill out the contact form below. If you would prefer to talk to someone give us a call on 0800 435 425.

Office hours

Monday to Friday 8am - 6pm
Saturday 8am - 4:30pm (email only)

Media Enquiries

Got a media query about Flick or the electricity industry in Aotearoa? Please contact our Chief Marketing Officer, Sunil Unka at sunil.unka@flickelectric.co.nz.

Disputes

Do you have a dispute with Flick? You can contact our team on 0800 435 425 or email complaints@flickelectric.co.nz.

If you're overseas, you can call us on +64 3 288 1288.

Flick is a member of the complaints resolution scheme operated by Utilities Disputes Limited. If for some reason we can't resolve your complaint or problem within 20 working days you can take your complaint to Utilities Disputes, who provide a free independent complaints resolution service. Email them at Utilities Disputes Limited.

Powerswitch

Powerswitch is a price comparison website which helps consumers to choose energy plans. This is operated by Consumer NZ.  You can visit their website through powerswitch.org.nz.