We're adjusting our Customer team phone hours: from Thursday 20 June you’ll be able to reach us between 9:00am – 4:30pm Monday to Friday. Outside these times, head to the Accounts tab of your app and dashboard for self-service, or you can continue to email us with any queries.

Why choose Flick

You might not be with Flick, but Flick is still with you.

We’re a Kiwi company with a conscience. We have a voice and we’re using it for good. Like you, we want to see change in the world. We stand with and beside the people of Aotearoa: together, let’s take back power.

Fighting for change

We’re here to shake up Aotearoa’s electricity market and make things better for Kiwis and the planet. We’re putting pressure on the Electricity Authority and Government to fix the broken market by calling out the rule breakers, petitioning for the split of gentailers, and pushing hard for regulatory change. Join us in the movement for a fair electricity market and fair power prices for Kiwis.

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Deliberately on your side

We’re here to help Kiwis take back power and we’ve got the tools you need to do just that. Our Off Peak plan lets you access cheaper off-peak power, our Flickin’ Best Plan Promise checks that you’re on the best plan every 90 days, and our Carbon Tracker lets you view your personal electricity emissions.

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Here for you

Our award-winning, human customer service team is based in the heart of Wellington, and we’re here for you, six days a week. With Flick, you’ll get kind and friendly service, but don't just take our word for it – we’re proud as punch to have received multiple customer service awards over the years, including Canstar Blue's Most Satisfied Customers Award 2020 & 2022 (Electricity Providers) and Consumer NZ’s People’s Choice award in 2017, 2018, 2020 & 2021.

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Here for Aotearoa

We’re a small company but we’re big on fighting for what’s right and supporting those who need it. That means partnering with organisations that are making a real difference in our communities, like Wellington Free Ambulance, and backing causes that are on a mission to do good things, such as Dignity and Trees That Count.     


More reasons to choose Flick

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