We’re pressing pause on new sign-ups for now to focus on our existing Flicksters. Learn more

Outages

Is your power out?

In all likelihood, your power will be back on again pretty quickly, but it's a good idea to take a look out your window and check whether other houses in the neighbourhood appear to be without power too.

Who to talk to

Power out in the neighbourhood?

If others in your street don't appear to have power either, then your local network company is likely to already know about the fault, and you should just sit tight. You can check the website and social media pages of your local network company for updates.

Lights only out at your place?

If it looks like the fault is affecting your property only, ring your local network company.

Network company website down?

If your network company website is down, give us a call on 0800 435 425 and dial 4 for faults.

Contact your local network company

North Island

Bay of Islands: Top Energy 0800 867 363

Whangārei: Northpower 0800 10 40 40

Kaipara: Northpower 0800 10 40 40

Auckland: Vector 0508 832 867

Counties: Counties Power 0800 100 202

Waikato: WEL Networks 0800 800 935

Cambridge: Waipa 07 870 2000

Te Awamutu: Waipa 07 870 2000

South Waikato: PowerCo Call Flick: 0800 435 425

Thames: PowerCo Call Flick: 0800 435 425

Coromandel: PowerCo Call Flick: 0800 435 425

Tauranga: PowerCo Call Flick: 0800 435 425

Eastern Bay of Plenty: Horizon Networks 0800 100 202

Rotorua: Unison 0800 286 476

Taupō: Unison 0800 286 476

Hawke's Bay: Unison 0800 286 476

Central Hawke's Bay: Centralines 0800 667 693

Southern Hawke's Bay: Scanpower 0800 808 039

Gisborne: Eastland Network 0800 206 207

Taranaki: PowerCo Call Flick: 0800 435 425

Whanganui: PowerCo Call Flick: 0800 435 425

Horowhenua: Electra 0800 567 876

Kāpiti: Electra 0800 567 876

Wairarapa: PowerCo Call Flick: 0800 435 425

Wellington: Wellington Electricity Call Flick: 0800 435 425

South Island

Nelson: Nelson Electricity 03 546 9256

Tasman: Network Tasman 0800 508 100

Buller: Buller Electricity 03 788 8171

Marlborough: Marlborough Lines 03 577 7007

West Coast: Westpower 03 768 9300

Christchurch: Orion 0800 363 9898

Central Canterbury: Orion 0800 363 9898

North Canterbury: Mainpower 0800 30 90 80

South Canterbury: Alpine 0800 661 177

Wanaka: Aurora Call Flick: 0800 435 425

Queenstown: Aurora Call Flick: 0800 435 425

Cromwell: Aurora Call Flick: 0800 435 425

Clyde: Aurora Call Flick: 0800 435 425

Alexandra: Aurora Call Flick: 0800 435 425

Dunedin: Aurora Call Flick: 0800 435 425

Central Otago: Aurora Call Flick: 0800 435 425

Rural Otago: OtagoNet JV 0800 808 587

Invercargill: Electricity Invercargill 0800 808 587

Bluff: Electricity Invercargill 0800 808 587

Southland:  The Power Company 0800 808 587