Is your power out?
In all likelihood, your power will be back on again pretty quickly, but it's a good idea to take a look out your window and check whether other houses in the neighbourhood appear to be without power too.
Who to talk to
Power out in the neighbourhood?
If others in your street don't appear to have power either, then your local network company is likely to already know about the fault, and you should just sit tight. You can check the website and social media pages of your local network company for updates.
Lights only out at your place?
If it looks like the fault is affecting your property only, ring your local network company.
Network company website down?
If your network company website is down, give us a call on 0800 435 425 and dial 5 for faults.
Contact your local network company
North Island
Bay of Islands: Top Energy
0800 867 363
Whangārei: Northpower
0800 10 40 40
Kaipara: Northpower
0800 10 40 40
Auckland: Vector
0508 832 867
Counties: Counties Power
0800 100 202
Waikato: WEL Networks
0800 800 935
Cambridge: Waipa
07 870 2000
Te Awamutu: Waipa
07 870 2000
King Country, Ruapehu and Central Plateau: The Lines Company
0800 367 328
South Waikato: PowerCo
Call Flick: 0800 435 425
Thames: PowerCo
Call Flick: 0800 435 425
Coromandel: PowerCo
Call Flick: 0800 435 425
Tauranga: PowerCo
Call Flick: 0800 435 425
Eastern Bay of Plenty: Horizon Networks
0800 100 202
Rotorua: Unison
0800 286 476
Taupō: Unison
0800 286 476
Hawke's Bay: Unison
0800 286 476
Central Hawke's Bay: Centralines
0800 667 693
Southern Hawke's Bay: Scanpower
0800 808 039
Gisborne: Firstlight Network
0800 206 207
Taranaki: PowerCo
Call Flick: 0800 435 425
Whanganui: PowerCo
Call Flick: 0800 435 425
Horowhenua: Electra
0800 567 876
Kāpiti: Electra
0800 567 876
Wairarapa: PowerCo
Call Flick: 0800 435 425
Wellington: Wellington Electricity
Call Flick: 0800 435 425
South Island
Nelson: Nelson Electricity
03 546 9256
Tasman: Network Tasman
0800 508 100
Buller: Buller Electricity
03 788 8171
Marlborough: Marlborough Lines
03 577 7007
West Coast: Westpower
03 768 9300
North Canterbury: Mainpower
0800 30 90 80
Christchurch: Orion
0800 363 9898
Central Canterbury: Orion
0800 363 9898
Ashburton: EA Networks
0800 430 460
South Canterbury: Alpine
0800 661 177
Oamaru and Waitaki: Network Waitaki
0800 440 220
Wanaka: Aurora
Call Flick: 0800 435 425
Queenstown: Aurora
Call Flick: 0800 435 425
Cromwell: Aurora
Call Flick: 0800 435 425
Clyde: Aurora
Call Flick: 0800 435 425
Alexandra: Aurora
Call Flick: 0800 435 425
Dunedin: Aurora
Call Flick: 0800 435 425
Central Otago: Aurora
Call Flick: 0800 435 425
Rural Otago: OtagoNet JV (Powernet)
0800 808 587
Invercargill: Electricity Invercargill (Powernet)
0800 808 587
Bluff: Electricity Invercargill (Powernet)
0800 808 587
Southland: The Power Company (Powernet)
0800 808 587