Your price with Flick is made up of a number of components, all passed through at their wholesale rate, with no mark up!

The cost of generation is dictated by the wholesale market (spot) price of power. This market is how generators sell their energy to retailers, who then sell the energy onto customers like you. With Flick, you cut out the middle man and buy your energy straight from the source. You’re buying on the wholesale market, just like the big retailers are. The New Zealand Electricity Market (NZEM) is regulated by the Electricity Authority (EA). Read more about generation.

Your transmission/distribution costs depend on your meter set up and where you live. You can find the pricing schedule for your area here.

And you'll always know exactly what we make on your bill. Your Flick Fee is separate and transparent and covers the costs of us looking after you as your retailer.

If you're a standard user, your Flick fee is 42¢ per day, and 1.58¢ per kWh you use.

If you're a low user, your Flick fee is 3.15¢ - 3.62¢ per kWh (depending on where you are). Flick doesn't charge you a daily fixed amount - your daily fixed charge is made up of Network and Metering charges only.

These fees cover our costs to bring you our award-winning service.

From time to time spot (wholesale) prices do spike, but a spike usually only lasts for one or two half hour periods. Along with exposure to the occasional price spike comes access to the low spot prices that we see 46.38% of the time, so we're confident you'll be better off in the long run with Flick.

We also have a suite of great tools to help you chase the low prices and avoid the high ones. The Flick mobile app will send you an alert when prices are rising, and you can dig into your energy usage and spend in your personalised customer dashboard.

Still worried? The more you understand how it works, the less scary it becomes. Read our blog What to do in a Price Spike to find out more.

We don't supply gas, but plenty of Flick customers have their electricity with us and their gas with another retailer. It’s easy and it’s worth it. You can check out Powerswitch to find the cheapest gas provider to complement your power deal.

Have a read of our blog Dual Fuel Myths, Busted! to find out why those dual fuel discounts might not be such a great deal after all.

Yes you do. To give you the spot price of power we need to be able to read your meter every half hour of every day and that’s only possible with a smart meter.

We aren't able to upgrade your meter for you at this stage, but you should be able to arrange an upgrade through another retailer.

We send you your weekly bill each Tuesday and take your payment on Thursday via Direct Debit from your bank account or Credit Card.

Our billing week runs from Monday to Sunday, and we bill nine days behind.

Not too sure about the whole weekly billing thing? Lots of Flicksters actually love this approach as it really helps with budgeting and allows you to manage your usage faster. Read more about why Flick chooses to bill weekly.