We're adjusting our Customer team phone hours: from Thursday 20 June you’ll be able to reach us between 9:00am – 4:30pm Monday to Friday. Outside these times, head to the Accounts tab of your app and dashboard for self-service, or you can continue to email us with any queries.

Why choose Flick

Here for our people AND our planet.

Just like you, we’re driven to protect Māmā Earth. Our heads aren’t buried in the sand and we know that climate change is a very real issue, but, together, our actions can help Aotearoa on the path to a carbon-free economy. Let’s do this.

Little steps first

Flick gives you tools to make a difference. Our world-first Carbon Tracker gives live updates of the total carbon emissions in the national grid, so you can switch things on and off to reduce your footprint. Plus, track your personal emissions and balance them through our partner charity, Trees That Count.

Little steps upward

Then we change the system

We’re minimising the day-to-day carbon emission levels of our business. We’re carbon neutral, certified by Toitū net carbonzero, and we’ve worked hard to cut emissions from travel, landfill waste and electricity use. We offset unavoidable emissions through carbon credits that help regenerate native bush at Duntulm Farm in the Mangatārere Valley.

CO2 neutral