We're here to help
Support on bill payment
We understand that being able to pay bills during this uncertain time can be tough. Here's where you can get help:
The Government's COVID 19 website and COVID-19 recovery package, offer different avenues of financial help.
Or give the Government Helpline a call on 0800 779 997 (8am–1am, 7 days a week).
The Winter Energy Payment will begin again from 1 May 2020 through until 1 October, and it’s been temporarily doubled this year (to $40.91 a week for a single person and $63.64 a week for couples and families). If you’re entitled to receive it, it’ll begin automatically at the start of May.
The Ministry of Social Development also offers help for those who’re having trouble paying their power bills (at any time), and you don’t need to be on a benefit to qualify.
We're here too
If you think you might have issues being able to pay your bill, fill out this form, or email us at email@example.com. Contacting us through these digital channels is the fastest way to get help.
Our team's wellbeing is top of mind too, so they are all set up at home to answer your queries from 08.00am - 08.00pm Monday to Wednesday, 08.00am - 04:30pm on Thursday to Friday & 08:30am - 05:00pm Saturday & Sunday and are here to help you and your situation.