We're adjusting our Customer team phone hours: from Thursday 20 June you’ll be able to reach us between 9:00am – 4:30pm Monday to Friday. Outside these times, head to the Accounts tab of your app and dashboard for self-service, or you can continue to email us with any queries.

Join the revolt

Electricity Authority 'disappointed' after customers left without power, is reviewing the blackout event

The Electricity Authority says it’s “disappointed” some people were left without power on Monday night, and will be reviewing the blackout event.

Cities and towns across the North Island were plunged into darkness on one of the coldest nights of the year on Monday. In a statement on Tuesday night, the authority said that as the industry regulator, it is “concerned about the system response”.

Read full article here

Source: stuff.co.nz
Author: Henry Cooke

Power outages: The perfect storm that broke the network - and what we can do to fix it

Last night's blackouts happened because we did not have enough generating capacity and we were unable to shed enough non-essential load.

The spot price reached $300,000 per MWh and that, according to market theory, should have substantially reduced demand. It didn't.

Read full article here

Source: nzherald.co.nz
Author: Bryan Leyland

New Zealand likely to have 'record high imports' of coal in 2021 - officials

New Zealand is likely to import more coal this year than it has in any other year, in the midst of a government-declared climate emergency. Last year the country's main coal users imported more than they had in 14 years, and this year government officials expect even more to come in. Most of this coal is burned to power our homes and businesses.

Read full article here

Source: Radio New Zealand
Author: Jordan Bond

Energy Minister Megan Woods concerned high electricity prices may 'persist'

Energy Minister Megan Woods has revealed she is concerned electricity prices will remain high, amid speculation that the Government’s appetite for an early overhaul of the power market is growing.

Read full article here

Source: stuff.co.nz
Author: Tom Pullar-Strecker

A broken market that needs to be fixed

In any industry, from construction to car sales, competition is vital. That’s because it works to deliver better outcomes for consumers. Newer, smaller companies - like us here at Flick - come into the market and challenge the status quo with innovation, new products and better customer service. 

Read full blog here

The true cost of clean power

Climate change is the hot topic on everyone’s lips right now (and so it should be), and there’s a collective sense of hope that the final Climate Change Commission report will mean some serious steps to help Aotearoa take better care of Māmā Earth. 

Read full blog here

How the electricity market is hurting Kiwis

For many Kiwis, there’s a reality to life in Aotearoa that’s stressful and scary - it’s a reality that means worrying about the cost of power, choosing not to use electricity so that there’s enough money for food, living in a house that’s cold, damp and mouldy, and having to take out a high-interest loan to cover the power bill.

Read full blog here