This probably isn’t where you want to find yourself

Lights out in your area?

Flick Power outages image looking for your local network?

First of all, don’t freak out.

In all likelihood, your power will be back on again pretty quickly, but it’s a good idea to take a look out your window and check whether other houses in the neighbourhood appear to be without power too.

If others in your street don’t appear to have power either, then your local network company is likely to already know about the fault, and you should just sit tight. You can check the website and social meida pages of your local network company, listed below, for updates.

If it looks like the fault is affecting your property only, ring your local network company, listed here.

Here's who to contact

If you're on the phone:

  • Whangarei & Kaipara call Northpower on 0800 10 40 40
  • Auckland call Vector on 0508 832 867
  • Counties call Counties Power 0800 100 202
  • Waikato call WEL Networks on 0800 800 935
  • Cambridge & Te Awamutu call Waipa on 07 870 2000
  • Hawke's Bay, Rotorua & Taupo call Unison on 0800 286 476
  • Central Hawke's Bay call Centralines on 0800 667 693
  • Gisborne call Eastland Network on 0800 206 207
  • Kapiti & Horowhenua call Electra on 0800 567 876
  • Nelson call Nelson Electricity on 03 546 9256
  • Tasman call Network Tasman on 0800 508 100
  • Marlborough call Marlborough Lines on 03 577 7007
  • Christchurch & Central Canterbury call Orion on 0800 363 9898

Call us on 0800 435 425, and select 4 for faults, if you’re in Thames, Coromandel, South Waikato, Tauranga, Taranaki, Whanganui, Manawatu, Wairarapa, Wellington, Dunedin, Queenstown, Wanaka, Clyde, Cromwell, Frankton or Alexandra.

If you're online:

If your network company website is down, give us a call on 0800 435 425 and select 4 for faults.