An important update for our Flick Whānau

From 22 July 2025, Flick Electric becomes part of the Meridian Energy whānau. Meridian are currently working hard in the background to match you with a plan that suits your situation. Once this has been confirmed you will receive an email from Meridian with your new pricing and plan. In the meantime, you'll remain on your current rate with Flick.

Meridian, which also operates the Powershop brand, is one of New Zealand’s leading electricity retailers.

Meridian is one of New Zealand’s leading electricity retailers and Flick customers can be confident they’ll be moving to an electricity retailer with a proven track record for customers.

Your account will move no sooner than 12 business days after receiving your transition email. You'll get a welcome email confirming the switch date and your new Meridian account number.

You’ll receive a welcome email when your move to Meridian is complete. This will likely be within 12-25 working days of receiving your plan detail email.

Not at all. Your electricity supply will continue as usual during the transition.

Once your account transfers to Meridian, your Flick contract ends and Meridian's terms and conditions will apply. You'll receive at least 12 business days' notice before the change takes effect.

It's likely because our records show you have more than one property or ICP with Flick. Each property is treated separately, so you'll receive a separate email for each one. 

If you think this might be a mistake, please get in touch – we'll be happy to check it out for you.

We appreciate your proactiveness but for now there's nothing you need to do, we are taking care of it all for you in the background and you will receive an email once your move is complete.

Meridian's Freedom Plan gives you flexibility with:

• No fixed-term contracts 

• No break fees 

• Monthly billing 

• A $10 monthly credit for the first 12 months

Terms, conditions and eligibility criteria apply.

Your specific rates will be included in an email from Meridian. If you’d like to change plans after receiving that, you’ll have the option to do so once your move is complete and you receive your welcome email from us.

You’ll receive 12 cents/kWh for solar exported. This is a fixed rate and is separate from your standard usage charges. 

If you are GST registered, it may affect the amount we pay you for energy exports. Learn more.  

Onsite renewable terms and conditions apply.

Yes, once your account is live, you'll be able to view both usage and export data in the Meridian app or portal.

Yes. Once you receive your welcome email and account details from Meridian, you can choose to change plans here.

Which plan is best for you usually depends on how much electricity you use.  You’re considered a Low User if you use less than 8,000 kWh per year (or 9,000kWh in the lower South Island). If your electricity usage is above the Low User threshold, you will be considered a Standard User.  

A couple of key differences to note: 

• The Low User plan has a lower daily fixed charge but a higher per-unit (kWh) rate. 

• The Standard User plan has a higher daily charge but lower per-unit usage rates. 

Please note: The Government's plan includes phasing out Low User fixed charge regulations over a span of five years, starting on 1 April 2022. You can find out more information about this change here. 

Find out more about changing plans.

You'll be able to make changes once you receive your welcome email from Meridian. Until then, your account is still being set up in our system, so hang tight – we'll let you know as soon as everything's ready.

Our EV Plan is a fixed-rate plan designed for customers who charge their electric vehicle at home, especially during off-peak hours.  

However, we know that a fixed-rate plan doesn't suit everyone. That's why, for now, we've opted to put Flick customers on our Freedom Plan. It gives you the flexibility to choose what works best for your household. 

If you think the EV Plan could be a good fit, learn more here – or get in touch we'd be happy to help you make the switch.

Our Solar Plan is a fixed-rate plan that offers an attractive buy-back rate for solar generation, locked in for three years. However, we know that a fixed-rate option doesn't suit everyone. 

That's why, for now, we've opted to put Flick customers on our Freedom Plan. It gives you the flexibility to choose what works best for your household. If you're interested in switching to the Solar Plan, feel free to reach out – we'd be happy to help you explore your options once you have your Meridian account number.

Yes. Once you receive your Meridian account details, you can switch to another plan through the Meridian customer portal or by contacting customer support.

Our Simple Flexi Plan has no fixed-term contract. Your rates may change from time to time, but we’ll always give you 30 days’ notice. If you’d like to switch to a Fixed Energy Pricing Plan after the transfer takes place, contact us. 

Terms, conditions and eligibility criteria apply. 

You’ll move to the Simple Flexi Plan initially, but once your Meridian account is live, you can switch to a Fixed Energy Pricing at any time if preferred.

Yes. Meridian has a team specifically for business customers. You’ll get access once your account moves to Meridian.

Please contact Flick on 0800 435 425 (Monday – Friday, 9am-4:30pm).

No. You’ll receive a final bill from Flick, and then all future bills will come from Meridian. There will be no overlap or double-charging.

Yes. Meridian bills monthly by default. If you prefer to make weekly or fortnightly payments, you can sign up for Meridian’s LevelPay service once you have your account number. Find out more about LevelPay here.

Sign up for LevelPay once you get your Meridian account number. It spreads your power costs across the year and lets you make smaller, regular payments.

LevelPay lets you spread your payments evenly throughout the year for easier budgeting. You can join LevelPay once you receive your account number in your welcome email. 

Please note that eligible payment methods for LevelPay are direct debit or direct credit.

You can pay by: 

• Direct debit (recommended to avoid fees) 

• Internet banking or phone banking 

• Credit/debit card (0.76% processing fee applies) 

Find out more on how to pay your bill here.

Pay by: 

• Direct debit (automatically transferred from Flick) 

• Internet banking 

• Phone banking 

Avoid using a credit/debit card unless needed (a 0.76% fee applies).

Yes. Your existing direct debit details will transfer to Meridian, and payments will continue as normal once your first Meridian bill is issued.

Any credit from your Bill Smoother balance will be transferred to your new Meridian account.

If you’ve set up a payment plan to settle an overdue balance with Flick, don’t worry – it will be transferred to Meridian when your account is opened with them. You won’t need to set up a new arrangement, and your existing payment plan will continue as agreed.

You don't need to do anything additional for this, your redirection will be automatically transferred to Meridian when your account moves over to us.

Meridian’s terms and conditions will take effect once your account officially transfers. This won’t happen for at least 12 business days after you receive the initial email.

You can find them here:

• Standard Terms and Conditions 

• Freedom Plan Terms and Conditions 

• Simple Flexi PlanTerms and Conditions 

• Onsite renewable Terms and Conditions

• $10 monthly credit Terms and Conditions

Meridian's terms and conditions will apply to you unless you decide to switch power providers. For a free and independent comparison of power plans, head to powerswitch.org.nz.

We’ve recorded this on your account and will prioritise your connection wherever possible.

Please complete the medically dependent consumer form with your healthcare provider and email it to md@meridian.co.nz.

For more information on medical dependency please visit:

• meridianenergy.co.nz/help/medically-dependent-or-vulnerable

• ea.govt.nz/your-power/consumer-care-obligations/if-you-rely-on-electricity-for-medical-reasons

You'll receive a welcome email from Meridian once your account is ready. This email will include your account number and how to access the Meridian app and customer portal.

Once your Meridian account is active, you’ll receive a final bill from Flick. After that, all billing will be managed by Meridian.

You may receive emails about your account, but Meridian will never ask for your credit card or bank details via email. If you’re ever unsure, contact Meridian directly.