An important update for our Flick whānau
Flick Electric has announced that, following an Expressions of Interest process, Flick has entered into an agreement to sell its business to Meridian Energy Limited (Meridian), subject to regulatory and commercial conditions. This means that, over the coming months, Flick Electric customers will be transferring to Meridian.
For now, your electricity service with Flick will continue as normal, in accordance with your Flick Plan Terms & Conditions, and there is no action you need to take at this time.
We are working with Meridian to make the experience as smooth as possible for all our customers, and you will receive more information in due course.
If you have any questions please see the FAQs below, or alternatively get in touch with our friendly team on 0800 435 425 (Monday – Friday, 9am-4:30pm Wellington time).
What is happening?
Flick has entered into an agreement to sell its business to Meridian Energy Limited (Meridian), subject to regulatory and commercial conditions. This means that over the coming months, Flick customers will be transferring to Meridian.
Who is Meridian Energy?
Meridian, which also operates the Powershop brand, is one of New Zealand’s leading electricity retailers.
Meridian is one of New Zealand’s leading electricity retailers and Flick customers can be confident they’ll be moving to an electricity retailer with a proven track record for customers.
Do l need to do anything?
Not at all! Just keep doing what you're doing today and Flick and Meridian will be in touch in the coming months with how a transfer to Meridian will work. We intend on making the transfer as smooth and seamless as possible.
Can l still use Flick App to pay my electricity bill?
Yes, for now you can continue to pay your Flick electricity bill by your preferred way. When your account transfers to Meridian, they will manage your account, and they will provide various payment options on their invoice.
Will l see any changes in my electricity prices?
While your electricity service remains with Flick and all terms and conditions and rates are as advised to you previously. As standard, if anything was to change, in accordance with all regulations, you will be notified.
Can l switch to another energy retailer?
As Flick has no locked in contracts, you can switch your electricity provider at anytime. Before you switch, please contact us to let us know if we can help you with your account.
When will my electricity account transfer to Meridian?
We are working with Meridian to ensure a smooth transition for all our customers. You will receive more information from Meridian about your transfer in due course.
Will I see any interruption to my electricity service when I transfer to Meridian?
No. Your electricity supply will continue as normal throughout the transition.
What happens to my Bill Smoother account or account balance?
While your electricity service remains with Flick, your Bill Smoother account continues to operate as per the Bill Smoother Terms and Conditions which you can view here.
You will be notified if there are any future changes.