Want to know why people love Flick?

It might sound a little scary, but Flick customers actually love weekly billing!

Smaller bills, paid by direct debit each week means it doesn't build up all month and give you a nasty suprise at the end. It helps you budget each week, and our online tools make it super easy to see where you're using the most power!

Read more about weekly billing for the ins and outs of how we bill. And use the promo code ImNewHere when you join Flick to be in the monthly draw to win a #FlickYeahCare package full of Flick & friends goodies, including free power!

See how Flick gives New Zealanders more power over their power

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There's no such thing as a silly question

Questions? We've got answers

What price will I pay with Flick?

Your price with Flick is made up of a number of components, all passed through at their wholesale rate, with no mark up!

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The cost of generation is dictated by the wholesale market (spot) price of power if you're on a Freestyle price plan, or the fixed generation price you signed up for on a FIXIE price plan. The wholesale electricity market is used by generators to sell their energy to retailers, who then sell the energy onto customers like you. The New Zealand Electricity Market (NZEM) is regulated by the Electricity Authority (EA). Read more about generation.

Your transmission/distribution costs depend on your meter set up and where you live. You can find the pricing schedule for your area here.

And you'll always know exactly what we make on your bill. Your Flick Fee is separate and transparent and covers the costs of us looking after you as your retailer.

If you're a standard user, your Flick fee is 42¢ per day, and 1.58¢ per kWh you use.

If you're a low user, your Flick fee is 3.15¢ - 3.62¢ per kWh (depending on where you are). Flick doesn't charge you a daily fixed amount - your daily fixed charge is made up of Network and Metering charges only.

If you're on FIXIE, an additional FIXIE admin fee of 0.15¢ per kWh applies.

These fees cover our costs to bring you our award-winning service.

What happens when spot prices spike?

From time to time spot (wholesale) prices do spike, but a spike usually only lasts for one or two half hour periods. If you're on Freestyle, the occasional price spike comes with access to the low spot prices that we see 46.38% of the time.

20170926 spot price distribution v2 (1)

We also have a suite of great tools to help you chase the low prices and avoid the high ones. The Flick mobile app will send you an alert when prices are rising, and you can dig into your energy usage and spend in your personalised customer dashboard. You can also choose to pay a regular bill amount with Volt. By making your regular payments a little higher than your normal bill amount, you'll build up a wee stash of cash that you can then use to automatically knock the top off a higher than normal bill.

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If the highs and lows of the spot market aren't for you, give yourself price certainty by signing up to FIXIE. On FIXIE, you'll still get all the costs of supply at the wholesale rate, but your generation (spot) price remains fixed.

Considering Freestyle, but feeling worried? The more you understand how it works, the less scary it becomes. Read our blog What to do in a Price Spike to find out more.

Can I get my gas through you too?

We don't supply gas, but plenty of Flick customers have their electricity with us and their gas with another retailer. It’s easy and it’s worth it. You can check out Powerswitch to find the cheapest gas provider to complement your power deal.

Have a read of our blog Dual Fuel Myths, Busted! to find out why those dual fuel discounts might not be such a great deal after all.

Do I need a smart meter to join Flick?

Yes you do. To pass on the live wholesale cost of power supply, we need to be able to read your meter every half hour of every day and that’s only possible with a smart meter.

If you don't have a smart meter but you're keen to join Flick, we're currently running a free meter upgrade trial - check out the details here.

How do I pay my bill with Flick?

We send you your weekly bill each Tuesday and take your payment on Thursday via Direct Debit from your bank account or Credit Card.

Our billing week runs from Monday to Sunday, and we bill nine days behind.
Billing cycle

You can choose to pay your exact bill amount each week, or open a Volt and pay a regular amount each week. By paying a little more than your normal bill amount, you'll build up a wee stash of cash that you can then use to automatically knock the top off a higher than normal bill.

Not too sure about the whole weekly billing thing? Lots of Flicksters actually love this approach as it really helps with budgeting and allows you to manage your usage faster. Read more about why Flick chooses to bill weekly.