Flick Electric Company

Activate your Volt & be in to win 1 of 14 $100 credits

Setup and stash

Volt must be opened by Feb 6 2019, T&C's apply.

It's like smooth pay, but better.

Take control of your bills with our tool Volt!

Volt allows you to customise the amount you pay each week. Using our Flick App, you can set the amount that you want us to take each week. By setting it slightly higher than your average bill, you build up a wee stash to dip into if you get a higher than normal bill. Best of all, you set the threshold at which you want it to kick in - which means you’re automatically covered for a higher bill.

We know life changes, and your budget does too. So, we’ve made sure you can change your weekly amount, your threshold, or pause your Volt at any time, all with a simple swipe or tap in the app. Bill headaches, sorted.

Also, if you activate a Volt account before Feb 6 2019 you'll be in the draw to win a $100 credit to kick start your Volt. Neat!

Full terms and conditions can be found here.

Step 1: Open your Volt

Download the Flick App, head on over to the Account tab, and follow instructions to open your Volt.

Or if you'd prefer, give our team a call on 0800 435 425 and they can get it sorted!

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Step 2: Set up your Volt

Decide how much you want to pay each week (your Regular Payment), and when you want us to take money from your Volt to help pay your bill (your Volt Trigger).

You can edit your settings easily in your app, whenever you want.

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Step 3: Get your weekly Flick bill

We still issue you your normal bill each Tuesday, and take a payment on Thursday.

But what we take, and from where, depends on how you've set up your Volt. You are in complete control!

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Step 4: Let your Volt go to work

When you get your bill, one of three scenarios will play out.

  • If your bill is less than your payment, the difference goes into your Volt;
  • If it's more than your planned payment, we take the full amount;
  • If it's over your trigger, we use what's in Volt to pay the amount over your trigger.
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There's no such thing as a silly question

Questions? We've got answers

Frequent Volt questions

How do I open a Volt?

Go to the Volt tab in your dashboard, or the account tab in your Flick mobile app and click 'Get a Flick Volt'. After you set a minimum payment and a "When to use Volt" amount, your Volt will be activated for the next week starting on a Monday.

Not keen on using the app? Give us a call on 0800 435 425 and we'll set your Volt up for you over the phone.

Can I add a lump sum to my Volt?

The way to do this is to add how much you want to put in to your minimum payment, and then change it back.

So if your minimum payment is $30 and you want to add $100, then make your minimum payment $130 for one week (before Sunday) and then change it back after the payment is taken on Thursday (but before Sunday).

What do I do if I want to use my Volt up?

If you want to run your Volt down quickly, then set your "When to use Volt" amount to $0 and we'll take the full amount of your next bill out of your Volt.

Remember though, having a Volt gives you a stash to take the edge off the occasional high bill, so if you deliberately run it down, you won't have that option anymore.

Will I ever pay more than my minimum payment?

Possibly, it depends how you set your Volt up. Remember, you have all the control!

Here are the things that could happen...

If your bill is lower than your minimum payment
Then the difference between your bill and your payment goes into your Volt

If your bill is higher than your minimum payment, but less than your "When to use Volt" amount
Then we deduct the total bill from your bank account/credit card.

If your bill is higher than your "When to use Volt" amount
Then the amount up to your "When to use Volt" amount will be deducted from your bank account/credit card, and the amount above your "When to use Volt" amount will come out of your Volt.

If your bill is higher than your "When to use Volt" amount but there isn’t enough in your Volt to cover it
Then the amount up to your "When to use Volt" amount will be deducted from your bank account/credit card, your Volt will be emptied, and any outstanding balance will be deducted from your bank account/credit card.

Can I pause my minimum payment?

When your Volt is paused, you’ll go back to paying the same amount as your bill on Thursday.

If your bill is more than your "When to use Volt" amount, the amount above it will come from your Volt until your credit is used up.

When you reactivate your Volt, your minimum payment will start again on the next Thursday cycle.

Remember you can always reduce the amount of your minimum payment if you find you're paying too much or need to reduce your outgoings.

Is there a limit to how much I can have in my Volt?

You can have up to $500 in your Volt. If you reach this threshold, we'll automatically stop your contributions.

Can I get my credit back?

If you need your credit with Flick refunded to you, you can contact us on 0800 435 425 or hello@flickelectric.co.nz to request a credit refund.

We will look at your debt balance, the timing of upcoming bills, and how much is in your Volt, to make a plan with you.

If you are leaving Flick, any possible refund will be processed after your final bill is calculated.

Check out the Terms & Conditions of Volt for more details.