Volt is a way of giving you more control over your payments to Flick, which can make your budgeting easier. Think of it as a payment smoother.
When you open a Flick Volt, you get to choose a minimum amount to pay to Flick each bill. By making this a little higher than your regular bill, you'll build up a wee stash of cash that you can then use to knock the top off any higher than normal bills. You can then keep track of your Volt in your Flick app or Dashboard.
How Volt works
Step 1: Set up your Volt
Decide how much you want to pay each bill, and when you want us to use money from your Volt to help pay your bill.
You can edit your settings whenever you want.
Step 2: Get your Flick bill
We still send you your normal bill on a Tuesday, and take a payment on Thursday.
But what we take, and from where, depends on how you've set up your Volt. You are in complete control!
Step 3: Let your Volt go to work
When you get your bill, one of three scenarios will play out.
- If it costs less than what you’ve set to pay each bill, the difference goes into your Volt.
- If it's more, we take the full amount.
- If it's over the amount you’ve set for when to use money from your Volt, we use your Volt balance to pay the difference.
Predictable bills, full control
We recommend setting your minimum payment about 20% higher than your typical bill; that way your payment will be fixed and you'll tuck some change away that can be used to pay the occasional higher bill.
For example... if your bills are normally around $30, set your minimum payment at $36, then you'll only need to pay more than you're expecting when your bills are over $36.
Important to note: If you get a bill that sits between your minimum payment and your "When to use Volt" amount, the difference will be deducted from your bank account or credit card like normal.
The power of making Volt work for your flat
Simplicity is pretty darn sweet, we reckon. Especially when it comes to paying your household’s power bills. And even more so when you’re living with multiple people in a flatting situation. So, when Flickster Sophie and her three flatmates made the move to Flick in December 2018, they knew that signing up to Flick’s bill-smoothing, set-and-forget tool, Volt, was a no-brainer.
How customers are using Volt
"It's just me in my apartment and I really just want a stash to cover the odd price spike, so I've set my regular payment at $18 and my trigger at $30."
"I've set my payments at $60 (35% higher than my normal weekly bill), and I've set my trigger in the same place. This should mean I never pay more than $60."
"I've got a bit of a stash but money's a bit tight for the next few weeks, so I've dropped my payment and trigger to $0 so our next few bills come straight out of our Volt."
Questions? We've got answers
How do I open a Volt?
Go to the Volt tab in your dashboard, or the account tab in your Flick mobile app and click 'Get a Flick Volt'. After you set a minimum payment and a "When to use Volt" amount, your Volt will be activated for the next week starting on a Monday.
Not keen on using the app? Give us a call on 0800 435 425 and we'll set your Volt up for you over the phone.
Can I add a lump sum to my Volt?
The way to do this is to add how much you want to put in to your minimum payment, and then change it back.
So if your minimum payment is $30 and you want to add $100, then make your minimum payment $130 for one week (before Sunday) and then change it back after the payment is taken on Thursday (but before Sunday).
What do I do if I want to use my Volt up?
If you want to run your Volt down quickly, then set your "When to use Volt" amount to $0 and we'll take the full amount of your next bill out of your Volt.
Remember though, having a Volt gives you a stash to take the edge off the occasional high bill, so if you deliberately run it down, you won't have that option anymore.
Will I ever pay more than my minimum payment?
Possibly, it depends how you set your Volt up. Remember, you have all the control!
Here are the things that could happen...
If your bill is lower than your minimum payment
Then the difference between your bill and your payment goes into your Volt
If your bill is higher than your minimum payment, but less than your "When to use Volt" amount
Then we deduct the total bill from your bank account/credit card.
If your bill is higher than your "When to use Volt" amount
Then the amount up to your "When to use Volt" amount will be deducted from your bank account/credit card, and the amount above your "When to use Volt" amount will come out of your Volt.
If your bill is higher than your "When to use Volt" amount but there isn’t enough in your Volt to cover it
Then the amount up to your "When to use Volt" amount will be deducted from your bank account/credit card, your Volt will be emptied, and any outstanding balance will be deducted from your bank account/credit card.
Can I pause my minimum payment?
When your Volt is paused, you’ll go back to paying the same amount as your bill on Thursday.
If your bill is more than your "When to use Volt" amount, the amount above it will come from your Volt until your credit is used up.
When you reactivate your Volt, your minimum payment will start again on the next Thursday cycle.
Remember you can always reduce the amount of your minimum payment if you find you're paying too much or need to reduce your outgoings.
Is there a limit to how much I can have in my Volt?
You can have up to $500 in your Volt. If you reach this threshold, we'll automatically stop your contributions.
Can I get my credit back?
If you need your credit with Flick refunded to you, you can contact us on 0800 435 425 or firstname.lastname@example.org to request a credit refund.
We will look at your debt balance, the timing of upcoming bills, and how much is in your Volt, to make a plan with you.
If you are leaving Flick, any possible refund will be processed after your final bill is calculated.
Check out the Terms & Conditions of Volt for more details.