Frequent Pricing Questions
What price will I pay with Flick?
Your price with Flick is made up of a number of components, all passed through at their wholesale rate, with no mark up!
The cost of generation is dictated by the wholesale market (spot) price of power if you're on a Freestyle price plan, or the fixed generation price you signed up for on a FIXIE price plan. The wholesale electricity market is used by generators to sell their energy to retailers, who then sell the energy onto customers like you. The New Zealand Electricity Market (NZEM) is regulated by the Electricity Authority (EA). Read more about generation.
Your transmission/distribution costs depend on your meter set up and where you live. You can find the pricing schedule for your area here.
And you'll always know exactly what we make on your bill. Your Flick Fee is separate and transparent and covers the costs of us looking after you as your retailer.
If you're a standard user, your Flick fee is 42¢ per day, and 1.58¢ per kWh you use.
If you're a low user, your Flick fee is 3.15¢ - 3.62¢ per kWh (depending on where you are). Flick doesn't charge you a daily fixed amount - your daily fixed charge is made up of Network and Metering charges only.
If you're on FIXIE, an additional FIXIE admin fee of 0.15¢ per kWh applies.
These fees cover our costs to bring you our award-winning service.
Will you charge me a joining fee?
We don't do joining fees. It's like paying someone to be your friend: it's weird, and gets the relationship off on the wrong foot.
How do I know if I'm a Standard or Low user?
The Standard User plan:
Has a higher daily charge, but a lower charge per kWh used, so if you’re using lots of electricity, the lower unit charge balances things out. If you’re living North of Christchurch and using more than 8,000 units a year you’re generally better off on a Standard User plan. Further south, the threshold is 9,000 units a year. The sorts of situations we’d expect of Standard Users include households of more than two people who are home a lot and use a lot of electricity for heating and hot water, or large flats. Heating methods more than anything will contribute to higher usage. Heaters used constantly, like panel or oil heaters, underfloor heating, uninsulated hot water cylinders, and heated swimming/spa pools all contribute to higher usage.
The Low User plan:
A Low User plan is generally suited to people using less electricity than average. It’s designed so that the fixed rate is no more than 30 cents a day but the unit rate is higher, which means if you don’t use much electricity you’ll pay less than you would on a Standard User plan. If you’re living North of Christchurch and are using 8,000 units or less a year you’re classed as a low user. Once again, further south and the threshold increases to 9,000 units per year. Low Users tend to be households of one or two people living in well insulated, energy efficient houses and/or homes with gas heating or hot water.
You're only eligible to be on a Low User plan for your primary residence. That means holiday homes, secondary properties or second meters (for a shed, gate or pool pump, for example) are always classified as standard user ICPs, even if they only use a small amount of electricity. This is enforced at the network company level and is the same for all power companies.
More confused than ever? Read more about Standard vs Low user power plans.
How do I pay my bill with Flick?
We send you your weekly bill each Tuesday and take your payment on Thursday via Direct Debit from your bank account or Credit Card.
Our billing week runs from Monday to Sunday, and we bill nine days behind.
You can choose to pay your exact bill amount each week, or open a Volt and pay a regular amount each week. By paying a little more than your normal bill amount, you'll build up a wee stash of cash that you can then use to automatically knock the top off a higher than normal bill.
Not too sure about the whole weekly billing thing? Lots of Flicksters actually love this approach as it really helps with budgeting and allows you to manage your usage faster. Read more about why Flick chooses to bill weekly.
Power companies keep putting my prices up – will you?
We want to give you a fairer deal on power, not sting you with price increases you can’t understand. Our prices are shown clearly on your bill alongside the other industry charges, so you can see exactly how much comes to us. If your power prices go up, it will be either because the wholesale price has risen or your charges from the network company have increased. We'll let you know if this happens – plus you'll see it on your bill (we pass network charges on to you directly).
If the cost of being a retailer goes up, because of inflation and rising operational costs, we may need to increase our retailer fee. We would explain the reasons for this at the time and give you appropriate notice. If there are any other changes, we’ll let you know.