Get in touch
The best way to get in touch is to fill out the contact form.
Monday to Wednesday 8:00 AM - 8:00 PM
Thursday & Friday 8:00 AM - 4:30 PM
Saturday & Sunday 8:30 AM - 5:00 PM
Flick Energy Ltd is a member of the complaints resolution scheme operated by Utilities Disputes Limited. If for some reason we can't resolve your complaint or problem within 20 working days you can take your complaint to Utilities Disputes, who provide a free independent complaints resolution service. Email them at Utilities Disputes Limited.
Powerswitch is a price comparison website which helps consumers to choose energy plans. This is operated by Consumer NZ. You can visit their website through powerswitch.org.nz.
Is your power out?
In all likelihood, your power will be back on again pretty quickly, but it's a good idea to take a look out your window and check whether other houses in the neighbourhood appear to be without power too.
Who to talk to:
Power out in the neighbourhood?
If others in your street don't appear to have power either, then your local network company is likely to already know about the fault, and you should just sit tight. You can check the website and social media pages of your local network company for updates.
Lights only out at your place?
If it looks like the fault is affecting your property only, ring your local network company.
Network company website down?
If your network company website is down, give us a call on 0800 435 425 and dial 4 for faults.