Let's start with the basics. Power companies buy electricity from the wholesale market, and the cost of that power is going up and down all the time - every half hour, in fact.
But when they sell it on to you, most power companies charge you a fixed rate. So when the price they pay for power is low, they make a whole lotta cash off your power bill. Fair? We don't think so.
Here at Flick, whatever we pay for power is the same price we sell it on to you for. Which effectively gives you access to wholesale power prices, just like all the big daddies. Then we charge a separate fee to be your retailer.
Also, because our good friends at Glimp sent you over, if you use the promo code GLIMP50 at sign up, we'll chuck $50 onto your account as a wee welcome gift. Cool huh?
Fair, honest, transparent. Like a basic utility should be.
Don't pay a cent more than it costs to get the power to your place. We charge you the wholesale price of power with no mark-up - totally fair!
Easy to Switch
It only takes 3 minutes to join Flick, either online or over the phone, and once you’ve given us your address, we take care of the rest (we’ll even break up with your old power company for you). Too easy!
We use smart meter technology and clever software to put Flick customers in control of their power bill. Flicksters have access to live power price information, so they can make smart changes and save money on the fly.
Flick is NZ's only Consumer Trusted power company and the winner of the People's Choice award for customer satisfaction two years in a row! We also happen to be Energy Retailer of the Year for 2017. Phoar! Our friendly Flicksters in the cool centre are always on hand to help you get the best out of #FlickLife.
What the Flick are wholesale prices?!
The price of electricity in New Zealand actually changes every 30 minutes - depending on supply and demand in the marketplace, as well as where the electricity in the mix is generated, and the time of year. You may not know this because most power companies set a flat rate that you have to pay all the time, which means they can make a flick load off the difference between what they pay and what you pay!
You don't have to change your habits at all to save with wholesale prices. Sure, the more engaged you are, the more you could save, but the average spot price is still heaps lower than where most power companies set their fixed rate - so you'll almost always be better off in the long run with Flick.
Here at Flick, you pay the true, wholesale cost of power 24/7, with no mark-up. And that seems pretty fair to us!
Questions? We've got answers
What makes Flick different?
Here at Flick, whatever we pay for power is the same price we sell it on to you for, and when it comes to billing, all the different costs that make up your power bill are unbundled. You get to see the costs of producing power and getting it to your house. And we pass these on without any mark-up, then charge a separate fee to be your retailer.
Each week we'll show you the full cost breakdown. It'll look something like this:
Plus, you'll be given access to tools that'll show you how much you're using and spending, as well as the real time price of electricity and it's carbon impact. It's 100% straight-up, transparent, honest and totally fair. The power really is in your hands.
What price will I pay with Flick?
Your price with Flick is made up of a number of components, all passed through at their wholesale rate, with no mark up!
The cost of generation is dictated by the wholesale market (spot) price of power if you're on a Freestyle price plan, or the fixed generation price you signed up for on a FIXIE price plan. The wholesale electricity market is used by generators to sell their energy to retailers, who then sell the energy onto customers like you. The New Zealand Electricity Market (NZEM) is regulated by the Electricity Authority (EA). Read more about generation.
Your transmission/distribution costs depend on your meter set up and where you live. You can find the pricing schedule for your area here.
And you'll always know exactly what we make on your bill. Your Flick Fee is separate and transparent and covers the costs of us looking after you as your retailer.
If you're a standard user, your Flick fee is 42¢ per day, and 1.58¢ per kWh you use.
If you're a low user, your Flick fee is 3.15¢ - 3.62¢ per kWh (depending on where you are). Flick doesn't charge you a daily fixed amount - your daily fixed charge is made up of Network and Metering charges only.
If you're on FIXIE, an additional FIXIE admin fee of 0.15¢ per kWh applies.
These fees cover our costs to bring you our award-winning service.
How do I pay my bill with Flick?
We send you your weekly bill each Tuesday and take your payment on Thursday via Direct Debit from your bank account or Credit Card.
Our billing week runs from Monday to Sunday, and we bill nine days behind.
You can choose to pay your exact bill amount each week, or open a Volt and pay a regular amount each week. By paying a little more than your normal bill amount, you'll build up a wee stash of cash that you can then use to automatically knock the top off a higher than normal bill.
Not too sure about the whole weekly billing thing? Lots of Flicksters actually love this approach as it really helps with budgeting and allows you to manage your usage faster. Read more about why Flick chooses to bill weekly.
Can I get my gas through you too?
We don't supply gas, but plenty of Flick customers have their electricity with us and their gas with another retailer. It’s easy and it’s worth it. You can check out Powerswitch to find the cheapest gas provider to complement your power deal.
Have a read of our blog Dual Fuel Myths, Busted! to find out why those dual fuel discounts might not be such a great deal after all.
Will you charge me a joining fee?
We don't do joining fees. It's like paying someone to be your friend: it's weird, and gets the relationship off on the wrong foot.
When will my Glimp credit be applied?
Found yourself a hot steal? Oosh!
If you're a new Flick customer, credits are applied after your first Flick bill has gone out. We normally apply these on a Friday, a few days after you receive your first bill.
You can find the full terms and conditions here