Total choice, full control

Power in your palm

See what you're paying, control your bill

The Flick App is a world-first mobile app that shows Kiwis the price they're paying for electricity, real-time. This means, with access to wholesale power prices through Freestyle, you can make a choice about when to use electricity to reduce your power bill.

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Live power prices

Know exactly what you're paying for power, real-time. The Flick mobile app shows you the live price of power for your household, which changes every half hour if you're accessing spot prices on Flick Freestyle. The Flick app also sends alerts when prices get high or low, and gives you a forecast price for the upcoming half hour period, so you'll know when to turn things on and off to manage your power bill.

If you're on Flick FIXIE or EARNIE in a network area where your price changes depending on the time or season, the price in your app will change so you’ll know when to use power to take advantage of lower price times.


Live carbon emissions

If you're interested in reducing the carbon impact of your household, the CHOICE tab in our mobile app shows you the mix of electricity in the grid at any one time, and it applies to all Kiwis, regardless of the power company you're with. So when the mix is dirty, you can choose to turn things off.

Flick customers can also track their carbon emissions from electricity, and offset their impact through our partner charity, Trees That Count.


Control what you pay with Volt

Pay the actual cost of your bill, or choose to pay a regular amount with Volt. By paying a regular bill that's a little higher than your normal bill, you'll build up a wee stash of cash that you can then use to knock the top off a higher than normal bill. You can open, pause and change the settings of your Volt easily in the Flick app.

There's no such thing as a silly question

Questions? We've got answers

How do I open a Volt?

Go to the Volt tab in your dashboard, or the account tab in your Flick mobile app and click 'Get a Flick Volt'. After you set a minimum payment and a "When to use Volt" amount, your Volt will be activated for the next week starting on a Monday.

Not keen on using the app? Give us a call on 0800 435 425 and we'll set your Volt up for you over the phone.

What’s behind the number on the price dial?

For Flick customers, the price dial shows the live variable charges for their electricity, including the spot price of generation which come from WITS (run by NZX), the lines charges at their place based on their meter set up from their local network company, Flick’s variable retailer fee and the Electricity Authority levy. Each Flickster’s price is unique to them because every property is set up differently.

For Flick mobile app users who don’t buy their electricity from Flick, the price dial indicates where the current, nationwide average spot price is sitting. This information comes from WITS (run by NZX). We don’t put a number on this because we don’t want people to think that the spot price of generation is the only charge that makes up their power bill.

How do you calculate emissions?

We calculate emissions using the emissions factors from a number of sources, as no single source exists for all generation types.

  • The 2019 emissions factor for geothermal, coal and gas is published by MBIE.
  • The factor for diesel is unpublished but is based on average diesel emissions over the past 10 years, also supplied by MBIE.
  • The emissions factor for co-gen comes from EnergyLink, and excludes Kinleith’s wood fired station.
  • Hydro and wind are rated at zero.

The classification of each generation station and unit as to generation type is undertaken by Transpower, based on the information available from generators. More information is available here (PDF).

To get your personalised carbon emissions, we calculate the portion of your usage attributed to each energy source for each half hour period, and we multiply these by relevant emissions factors. These are added together to give the total emissions for each half-hour period, and each half hour is added up to give a daily total.

So, you'll work out my individual carbon emissions from NZ-wide information?

That's right. The electricity market operates nationally - not locally or individually - so we believe that calculating your individual carbon emissions using the average emissions at a national level is most appropriate. Plus, we're all responsible for how much power we use as a country. That's because our electricity supply is influenced by national demand, or how much we're all using at any given time. If demand exceeds the supply of cleaner, renewable electricity, our non-renewable energy sources (like coal and gas) are fired up to meet it, and they produce lots more carbon emissions.

Are there things that might be different for each person, though?

You betcha! Once it's in the national grid, electricity discharges at the first available grid exit point, so if you live close to a renewable generation station, you're more likely to use electricity from that source than any other. Here are a few factors that can have an impact on the generation mix, and might mean your carbon emission profile is different to the national profile:

  • Where you live - most of our hydrogeneration is in the South Island so if you're a Benmore local it's likely that more of the electricity you use comes from hydrogeneration. When there are constraints in the market, like power outages and maintenance on the HVDC cable (which transports electricity from the South Island to the North Island) it can mean that the power generated down south can't be moved north and will stay, and be used, down south.
  • Whether you're near any embedded generation - NZ has generation stations which are embedded within local networks rather than connected to the National Grid. If there is embedded generation near your property then the electricity you use is more likely to be generated there.
  • How much power is lost in the lines on its way to your place - we calculate your emissions using the volume of electricity recorded at your meter. To supply you that electricity, the generators have to generate slightly more electricity than what's needed, because some is lost in the process of getting power from sites of generation, through the National Grid and into the local distribution network. It's usually around 7% that's lost, though this can vary depending on where you live.

How do I keep track of the spot price going up and down?

You don't need to follow the spot market in order to save on your power bill with Freestyle - many Flicksters on Freestyle set and forget, and still save heaps with access to wholesale power prices. But to really ramp up those savings, you've got tools at your fingertips!

Flick has a clever little mobile app that gives you everything you need to keep track of live power prices, including a forecast price for the upcoming half hour period. Your Flick dashboard let's you analyse your usage, track your savings and gives you a forecast price for the upcoming four hours so you can plan your power use to make the most of low price periods.

Once you've been on Freestyle for a while, you’ll get a good sense of typical price patterns over a day, so you can make small changes to secure nice, low spot prices without really thinking about it.

When things occassionally go the other way, our mobile app will alert you so you can switch a few things off to manage the impact.

How do you calculate my savings?

If you're with Flick on Freestyle, the savings shown on your power bill are estimated by comparing your Freestyle plan to your previous power company’s standard comparable published plan, for your network & metering set up, at the time you joined Freestyle (taking account of things like whether you're a Standard or Low user, and whether you have an uncontrolled or controlled meter etc).

We include your previous power company's prompt payment discount in the calculation, but we don’t include any potential alternative plans or discounts that are additional to your old plan, such as dual fuel, e-bills or extra direct debit discounts (Download your Guide to Bullshite Power Deals) to find out why these deals might not be the bargains they seem).

The retailers we can compare against are Contact Energy, Energy Online, Genesis Energy, Mega Energy, Mercury Energy, Meridian Energy, Nova Energy, Payless Power, Pulse Energy, Tiny Mighty Power and Trustpower. If you were with any other retailer, or you're moving into a new property, we'll compare your total spend with Freestyle against the biggest power company in your area.

Want to know more? Get the full shebang on our blog,How We Calculate Your Savings.