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Our office hours are 08.00am - 08.00pm Monday to Wednesday, 08.00am - 04:30pm on Thursday to Friday & 08:30am - 05:00pm Saturday & Sunday.

The best way to get in touch is by filling out the contact form above, but if you'd rather chat, you can reach us on 0800 435 425.

If your power is out, of you've encountered a fault, please visit our outages page.

If you're calling from outside of New Zealand, call Flick on +644 888 0333.

If you're looking to get in touch about a dispute, please find contact details on the disputes contact page.