For us, that means offering our customers power price plans that deliver what they need: fair-priced power, choice and control. We bring transparency to an industry full of smoke and mirrors by showing you exactly what fees make up your power bill, and we don't lock you in with fixed-term contracts or break fees.
Our two power price plans mean you've got the choice and control to pick what works best for your household. Whether that's cruising along with a 6-month fixed generation price on FIXIE, or riding the wholesale market with Freestyle, the choice is yours.
Fair, honest, transparent. Like a basic utility should be.
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Get the kWh nitty gritty in your region's pricing schedule
Questions? We've got answers
What price will I pay with Flick?
Your price with Flick is made up of a number of components, including generation, transmission and distribution, your Flick Fee, and things like the Electricity Authority (EA) levy. Sounds complicated, right? Thankfully, we've set it all out transparently in your bill. Whoop!
If you're on our Freestyle price plan, the cost of generation is set by the wholesale market (spot) price of power, while those on our Fixie price plan have a fixed generation price. The wholesale electricity market is used by generators to sell power to retailers (like us!), who then sell the power onto customers (like you!). The New Zealand Electricity Market (NZEM) is regulated by the EA. Find it interesting? Read more about generation here.
Your transmission/distribution costs depend on your meter set up and where you live. Check out the pricing schedule for your area here.
Your Flick Fee is separate and transparent, and if you're on Fixie, additional admin fees per kWh apply. These fees cover the costs of us looking after you as your (flickin' awesome!) retailer.
Will you charge me a joining fee?
We don't do joining fees. It's like paying someone to be your friend: it's weird, and gets the relationship off on the wrong foot.
How do I know if I'm a Standard or Low user?
The Standard User plan:
Has a higher daily charge, but a lower charge per kWh used, so if you’re using lots of electricity, the lower unit charge balances things out. If you’re living North of Christchurch and using more than 8,000 units a year you’re generally better off on a Standard User plan. Further south, the threshold is 9,000 units a year. The sorts of situations we’d expect of Standard Users include households of more than two people who are home a lot and use a lot of electricity for heating and hot water, or large flats. Heating methods more than anything will contribute to higher usage. Heaters used constantly, like panel or oil heaters, underfloor heating, uninsulated hot water cylinders, and heated swimming/spa pools all contribute to higher usage.
The Low User plan:
A Low User plan is generally suited to people using less electricity than average. It’s designed so that the fixed rate is no more than 30 cents a day but the unit rate is higher, which means if you don’t use much electricity you’ll pay less than you would on a Standard User plan. If you’re living North of Christchurch and are using 8,000 units or less a year you’re classed as a low user. Once again, further south and the threshold increases to 9,000 units per year. Low Users tend to be households of one or two people living in well insulated, energy efficient houses and/or homes with gas heating or hot water.
You're only eligible to be on a Low User plan for your primary residence. That means holiday homes, secondary properties or second meters (for a shed, gate or pool pump, for example) are always classified as standard user ICPs, even if they only use a small amount of electricity. This is enforced at the network company level and is the same for all power companies.
More confused than ever? Read more about Standard vs Low user power plans.
How do I pay my bill with Flick?
For Weekly billing we’ll send your bill each Tuesday and take your payment on Thursday via Direct Debit from your bank account or Credit Card.
For Fortnightly billing we’ll send your bill every other Tuesday take your payment on Thursday that week via Direct Debit from your bank account or Credit Card.
For Monthly billing your bill will be available on the second Monday of each month, and take payment ten days later on the Thursday via Direct Debit from your bank account or Credit Card.
You can choose to pay your exact bill amount, or open Volt and pay a regular amount. By paying a little more than your normal bill amount, you'll build up a wee stash of cash that you can then use to automatically knock the top off a higher than normal bill.