For us, that means offering our customers power price plans that deliver what they need: fair-priced power, choice and control. We bring transparency to an industry full of smoke and mirrors by showing you exactly what fees make up your power bill, and we don't lock you in with fixed-term contracts or break fees.
Our three power price plans mean you've got the choice and control to pick what works best for your household. Whether that's earning rewards with a 12-month fixed generation price on EARNIE, cruising along with a 6-month fixed generation price on FIXIE, or riding the wholesale market with Freestyle, the choice is yours.
Fair, honest, transparent. Like a basic utility should be.
Looking for a fixed power price and more predictable bills? Pay a steady, fixed generation price for six months at a time with FIXIE.
Keep it simple with FIXIE:
- Rather not change when you do things around the home?
- Want a predictable price thats steady throughout the day?
- Looking for no fixed-term contracts or break fees?
Want your everyday power spend to earn you more? Nab a 2-hour power reward every day, Z fuel & annual power top-ups. And pay a fixed generation price for 12 months!
For all the details, including the generation breakdown, Flick fees and other charges specific to your region, visit our pricing page.
- 2 hours of power, 2L of fuel per $100 spend, plus annual $50 power top-up
- Generation power price locked in for 12 months
- No fixed-term contracts or exit fees
Happy to ride the highs and lows of the spot market? With Freestyle, you've got access to wholesale power prices, which change every 30 minutes. Monitor live spot prices and use electricity when it costs you less!
Reap the rewards with Freestyle:
- Are you happy to change the times of day you use power?
- Can you budget for changing prices and variable bills?
- Looking for no-fixed term contracts or break fees?
Get a bill comparison
Send us a recent bill and we'll tell you what you would have paid for that same power with Flick.
Get the kWh nitty gritty in your region's pricing schedule
Questions? We've got answers
What price will I pay with Flick?
Your price with Flick is made up of a number of components, including generation, transmission and distribution, your Flick Fee, and things like the Electricity Authority (EA) levy. Sounds complicated, right? Thankfully, we've set it all out transparently in your bill. Whoop!
If you're on our Freestyle price plan, the cost of generation is set by the wholesale market (spot) price of power, while those on our FIXIE or EARNIE price plans have a fixed generation price. The wholesale electricity market is used by generators to sell power to retailers (like us!), who then sell the power onto customers (like you!). The New Zealand Electricity Market (NZEM) is regulated by the EA. Find it interesting? Read more about generation here.
Your transmission/distribution costs depend on your meter set up and where you live. Check out the pricing schedule for your area here.
We don't charge you a daily fixed amount - your daily fixed charge is made up of Network and Metering charges only.
Your Flick Fee is separate and transparent, and if you're on FIXIE or EARNIE, additional admin fees per kWh apply. These fees cover the costs of us looking after you as your (flickin' awesome!) retailer.
Will you charge me a joining fee?
We don't do joining fees. It's like paying someone to be your friend: it's weird, and gets the relationship off on the wrong foot.
How do I know if I'm a Standard or Low user?
The Standard User plan:
Has a higher daily charge, but a lower charge per kWh used, so if you’re using lots of electricity, the lower unit charge balances things out. If you’re living North of Christchurch and using more than 8,000 units a year you’re generally better off on a Standard User plan. Further south, the threshold is 9,000 units a year. The sorts of situations we’d expect of Standard Users include households of more than two people who are home a lot and use a lot of electricity for heating and hot water, or large flats. Heating methods more than anything will contribute to higher usage. Heaters used constantly, like panel or oil heaters, underfloor heating, uninsulated hot water cylinders, and heated swimming/spa pools all contribute to higher usage.
The Low User plan:
A Low User plan is generally suited to people using less electricity than average. It’s designed so that the fixed rate is no more than 30 cents a day but the unit rate is higher, which means if you don’t use much electricity you’ll pay less than you would on a Standard User plan. If you’re living North of Christchurch and are using 8,000 units or less a year you’re classed as a low user. Once again, further south and the threshold increases to 9,000 units per year. Low Users tend to be households of one or two people living in well insulated, energy efficient houses and/or homes with gas heating or hot water.
You're only eligible to be on a Low User plan for your primary residence. That means holiday homes, secondary properties or second meters (for a shed, gate or pool pump, for example) are always classified as standard user ICPs, even if they only use a small amount of electricity. This is enforced at the network company level and is the same for all power companies.
More confused than ever? Read more about Standard vs Low user power plans.
How do I pay my bill with Flick?
For Weekly billing we’ll send your bill each Tuesday and take your payment on Thursday via Direct Debit from your bank account or Credit Card.
For Fortnightly billing we’ll send your bill every other Tuesday take your payment on Thursday that week via Direct Debit from your bank account or Credit Card.
For Monthly billing your bill will be available on the second Monday of each month, and take payment ten days later on the Thursday via Direct Debit from your bank account or Credit Card.
You can choose to pay your exact bill amount, or open a Volt and pay a regular amount. By paying a little more than your normal bill amount, you'll build up a wee stash of cash that you can then use to automatically knock the top off a higher than normal bill.
Power companies keep putting my prices up – will you?
We want to give you a fairer deal on power, not sting you with price increases you can’t understand. Our prices are shown clearly on your bill alongside the other industry charges.
If your power prices go up, it will be either because the wholesale price has risen or your charges from your metering or the network company have increased. We'll let you know if this happens – plus you'll see it on your bill (we pass network charges on to you directly).
If the cost of being a retailer goes up, because of inflation and rising operational costs, we may need to increase our retailer fee. We would explain the reasons for this at the time and give you appropriate notice. If there are any other changes, we’ll let you know.