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Control what you pay each week with Volt!

When you open a Flick Volt you get to choose a regular amount to pay to Flick each week, which makes it easier to manage your weekly budget.

If the amount you pay is higher than your bill, the difference goes into your Volt.

The money in your Volt then works like a credit against your Flick account, that’s only used when the criteria you’ve set are met.

You choose the bill amount that triggers us taking money out of your Volt to help pay it.

You can change how much you pay, and when your Volt gets used, any time. You're in complete control.

Predictable weekly payments

When you have a Volt, you choose how much you pay to Flick each week.

We recommend setting your regular payment about 20% higher than your typical bill, that way most weeks your payment will be fixed and you'll tuck some change away that can be used to pay the occassional higher bill.

For example... if your bills are normally around $30, set your regular payment at $36, then you'll only need to pay more than you're expecting when your bills are over $36.

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Important to note: If you get a bill that sits between your regular payment and your Volt trigger amount, the difference will be deducted fron your bank account or credit card like normal.

A stash to help pay your bigger bills

By paying slightly more than your typical weekly bill you can build up a credit that kicks in when you get a higher bill.

When you set up your Volt you choose the trigger that activates your Volt being used to pay your bills.

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For example... If your typical weekly bill is around $30, you set your regular payment at $36, and your trigger at $60, we'll use your Volt credit for the portion of any bill above $60.

You can set your trigger wherever you like and you can change this at any time. You're in complete control!

In your Flick app and on your dashboard you can see how much has gone into your Volt from your regular payments, and when credit has been used.

Still get great wholesale prices

Opening a Volt gives you more control over your payments, but you still get to enjoy great wholesale prices. It's a win-win!

We all know and love the awesome savings available by buying power at spot market prices.

But some Flicksters told us that they didn't like their bill amount changing from one week to the next, so we're letting you set what you pay.

They also told us that the occasional price spike can throw their weekly budget out of whack, so Volt also lets you build up a credit that you can use when you get an occasional high bill.

Complete control over your Volt

Unlike other products that regulate your payments, Volt gives you complete control over how much you contribute, when it gets used, changing your settings, and pausing or closing your Volt.

You choose:

- How much your regular payments are, and you can change this at any time

- When your Volt gets used. You can change this at any time too.

See how some Flicksters are using their Volt...

"It's just me in my apartment and I really just want a stash to cover the odd price spike, so I've set my regular payment at $18 and my trigger at $30." Matt, Auckland

"I've set my payments at $60 (35% higher than my normal weekly bill), and I've set my trigger in the same place. This should mean I never pay more than $60." Jessica, Wellington

"I've got a bit of a stash but money's a bit tight for the next few weeks, so I've dropped my payment and trigger to $0 so our next few bills come straight out of our Volt." Emily, Christchurch

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How Volt works

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Step 1: Set up your Volt

Decide how much you want to pay each week (your Regular Payment), and when you want us to take money from your Volt to help pay your bill (your Volt Trigger).

You can edit your settings easily in your app, whenever you want.

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Step 2: We send your weekly Flick bill

We still issue you your normal bill each Tuesday, and take a payment on Thursday.

But what we take, and from where, depends on how you've set up your Volt. You are in complete control!

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Step 3: Let your Volt go to work

When you get your bill, one of three scenarios will play out.

  • If your bill is less than your payment, the difference goes into your Volt;
  • If it's more than your planned payment, we take the full amount;
  • If it's over your trigger, we use what's in Volt to pay the amount over your trigger.

Making Volt work for you

You can dial your Regular Payment and your Volt Trigger up and down to meet your needs. You can change your settings whenever you like.

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The higher your Regular Payment is, the more you’ll stash away, and the less likely it is that you’ll have to top-up to cover a bill.

The lower your Volt Trigger is, the more often we’ll dip into it to cover the top of your bill, and doing that will run down your Volt more quickly.

To regulate your payments most weeks, and have a stash for the odd big bill, we recommend setting your Regular Payment 20% higher than your typical weekly bill, and your Volt Trigger at double your weekly bill. But ultimately, it's up to you how you want to use your Volt.

This is what some of our trial customers have done…


“It’s just me in my apartment and I really just want a stash to cover the odd price spike, so I’ve set my regular payment at $18 and my trigger at $30.” Matt, Auckland


“I’ve set my payments at $60 (35% higher than my normal weekly bill), and I’ve set my trigger in the same place. This should mean I never pay more than $60.” Jessica, Wellington


"I’ve got a bit of a stash but money’s a bit tight for the next few weeks, so I’ve dropped my payment and trigger to $0 so our next few bills come straight out of our Volt.” Emily, Christchurch


Questions? We've got answers

How do I open a Volt?

Go to the Accounts tab in your Flick mobile app and click 'Get a Flick Volt'. After you set a Regular Payment and a Volt Trigger, your Volt will be activated for the next week starting on a Monday.

How long do I have to lock in for?

You don't have to lock in! Like everything with us, you have the control.

You can open, pause or close your Volt at any time. And you can change your Regular Payments and Volt Trigger from week to week easily in your app.

You're the boss!

Will I ever pay more than my Regular Payment?

Possibly, it depends how you set your Volt up. Remember, you have all the control!

Here are the things that could happen each week...

If your bill is lower than your regular payment
Then the difference between your bill and your payment goes into your Volt

If your bill is higher than your regular payment, but less than your Volt trigger
Then we deduct the total bill from your bank account/credit card.

If your bill is higher than your Volt trigger
Then the amount up to your Volt trigger will be deducted from your bank account/credit card, and the amount above your Volt trigger will come out of your Volt.

If your bill is higher than your Volt trigger but there isn’t enough in your Volt to cover it
Then the amount up to your Volt trigger will be deducted from your bank account/credit card, your Volt will be emptied, and any outstanding balance will be deducted from your bank account/credit card.

What happens if I get a bill that's more than my Regular Payment?

Any bill amount above your Regular Payment but below your Volt Trigger will be taken from your bank account or credit card.

We recommend setting your Regular Payment about 20% higher than your typical weekly bill so this doesn't happen too often.

You can see a list of your recent bills in your app by going to the 'Account' tab and then clicking 'Your Recent Bills'.

If you never want to pay more than your Regular Payment, then set your Regular Payment and Volt Trigger at the same amount but make sure this is high enough to still be adding some change to your Volt each week.

Can I add a lump sum to my Volt?

The way to do this is to add how much you want to put in to your Regular Payment for one week, and then change it back.

So if your Regular Payment is $30 and you want to add $100, then make your Regular Payment $130 for one week (before Sunday) and then change it back after the payment is taken on Thursday (but before Sunday).

Can I pause my Regular Payments?

When your Volt is paused, you’ll go back to paying the same amount as your weekly bill every Thursday.

If your weekly bill is more than your Volt trigger, the amount above your trigger will come from your Volt until your credit is used up.

When you reactivate your Volt, your regular payments will start again on the Thursday of the following week.

Remember you can always reduce the amount of your Regular Payments if you find you're paying too much or need to reduce your weekly outgoings.

Is there a limit to how much can I have in my Volt?

You can have up to $500 in your Volt. If you reach this threshold, we'll automatically stop your contributions and let you know.

What do I do if I want to use my Volt up?

If you want to run your Volt down quickly, then set your Volt Trigger to $0 and we'll take the full amount of your next bill out of your Volt.

Remember though, having a Volt gives you a stash to take the edge off the occasional high bill, so if you deliberately run it down, you won't have that option anymore.

Can I get my credit back?

If you need your credit with Flick refunded to you, you can contact us on 0800 435 425 or hello@flickelectric.co.nz to request a credit refund.

We will look at your debt balance, the timing of upcoming bills, and how much is in your Volt, to make a plan with you.

If you are leaving Flick, any possible refund will be processed after your final bill is calculated.

Check out the Terms & Conditions of Volt for more details.